Terms & Conditions for Dog Training Services
1. Booking & Payment
-
All training sessions must be booked in advance.
-
Bookings are confirmed only upon receipt of full payment.
-
Package fees are payable in full before the first session. No partial payments or per-session payments are accepted.​​​
​​
2. Package Validity
-
5-session packages must be completed within 10 weeks of the first session.
-
10-session packages must be completed within 15 weeks of the first session.
-
This ensures consistency and progress in your dog's training.
-
If you require a temporary pause (e.g. due to travel or illness), you may request to freeze your package. This must be arranged in advance and is approved at the trainer’s discretion.
​​
3. Rescheduling & Cancellations
-
Sessions may be rescheduled with a minimum of 24 hours' notice.
-
Cancellations made with less than 24 hours’ notice will be counted as used.
-
Frequent last-minute cancellations may result in loss of priority scheduling.
​​
4. Refunds
-
All payments are non-refundable once training begins.
-
In exceptional cases (e.g. medical emergencies), a partial refund or credit may be considered at the trainer’s discretion.
5. Client Responsibilities
-
Clients are expected to follow safety instructions and training exercises as discussed during sessions.
-
Dogs must be leashed and under control unless otherwise directed.
-
Positive reinforcement methods will be used at all times; aversive tools or methods (e.g. prong collars, e-collars, leash pops) are not permitted during training.
6. Behavioural Support
-
Behavioural issues require consistency and time. Progress depends on management, training, and client participation between sessions.
-
Results are not guaranteed, as each dog and situation is unique.
7. Group Classes (if applicable)
-
Dogs must remain on lead and at a safe distance from others unless specified.
-
Reactive or aggressive dogs may not be suited for group classes. If concerns arise, the trainer may recommend transitioning to 1:1 sessions.
8. Media & Social Sharing
-
Training sessions may occasionally be photographed or filmed for educational or marketing purposes. Please inform the trainer in writing if you do not consent to your dog being featured.