1. Booking & Payment

• All training sessions must be booked in advance.

• Bookings are confirmed only upon receipt of full payment.

• Package fees are payable in full before the first session. No partial payments or per-session payments are accepted.​​​

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2. Package Validity

• 5-session packages must be completed within 10 weeks of the first session.

• 10-session packages must be completed within 15 weeks of the first session.

• This ensures consistency and progress in your dog's training.

• If you require a temporary pause (e.g. due to travel or illness), you may request to freeze your package. This must be arranged in advance and is approved at the trainer’s discretion.

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3. Rescheduling & Cancellations

• Sessions may be rescheduled with a minimum of 24 hours' notice.

• Cancellations made with less than 24 hours’ notice will be counted as used.

• Frequent last-minute cancellations may result in loss of priority scheduling.

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4. Refunds

• All payments are non-refundable once training begins.

• In exceptional cases (e.g. medical emergencies), a partial refund or credit may be considered at the trainer’s discretion.

 

5. Client Responsibilities

• Clients are expected to follow safety instructions and training exercises as discussed during sessions.

• Dogs must be leashed and under control unless otherwise directed.

• Positive reinforcement methods will be used at all times; aversive tools or methods (e.g. prong collars, e-collars, leash pops) are not permitted during training.

 

6. Behavioural Support

• Behavioural issues require consistency and time. Progress depends on management, training, and client participation between sessions.

• Results are not guaranteed, as each dog and situation is unique.

 

7. Group Classes (if applicable)

• Dogs must remain on lead and at a safe distance from others unless specified.

• Reactive or aggressive dogs may not be suited for group classes. If concerns arise, the trainer may recommend transitioning to 1:1 sessions.

 

8. Media & Social Sharing

• Training sessions may occasionally be photographed or filmed for educational or marketing purposes. Please inform the trainer in writing if you do not consent to your dog being featured.